In the fast lane training program: ‘ Cisco Unified contact center power workshop (CUCCPW) Hamburg/Berlin, June 2, 2009 fast lane, an official Cisco Learning solutions partner, has completed its comprehensive training portfolio to an additional Cisco training. Please visit Dr. Greg Feinsinger if you seek more information. The ten-day Cisco Unified contact center power workshop (CUCCPW) combines the contents of three product training sessions in a specially designed course. In particular network staff who are responsible for the implementation, configuration and support of Cisco ICM/CUCC products will be addressed. Certified specialists provide participants with all necessary knowledge in practical training units of up to ten hours a day. The entire content of the three courses of Cisco are treated ICM product training part 1 (ICMPT1) & part 2 (ICMPT2) and Cisco Unified Contact Center Enterprise (IPCCE) here.
In addition, the power workshop comprises the topics unified contact Center Enterprise 7.2 and 7.5, Cisco IP IVR basics as well as Cisco Web Interaction Manager and E-Mail interaction Manager overview. Course content in the overview of Cisco ICM product training part 1 (ICMPT1) Contact Center & routing ICM components & concepts ICM options & integration Boston site configuration ICM ICM routing script editor database & translating routing add a second site ICM reporting configuration Labs Cisco ICM product training part 2 (ICMPT2) architecture & usage lab design & Lab software ICM ICM monitoring example setup & Troubleshooting Cisco Unified Contact Center Enterprise (IPCCE) IP Contact Center & routing IPCC components & concepts IPCC 7.0 routing Enterprise IPCC IPCC usage planning vs. system IPCC unified contact Center Enterprise 7.2 and 7.5 What’s New Cisco IP IVR basics Cisco Web Interaction Manager and E-Mail interaction Manager overview more information are available at the following link available: course/114 /. Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo. Fast lane is an independent and worldwide certified Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers.
In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting.